Quayside Consulting
Set sail for scalable, long-term success.
A quay (‘kee’) is a place where boats can pull up to the bank of a river to load or unload. Before your company sets sail on the next big achievement, let us help set your business up for success.
RevOps Excellence
The A.L.I.G.N Framework
Optimize your revenue engine by aligning people, processes, and tools across Sales, Marketing, and Customer Success.
A - Alignment
Harmonizing Sales, Success, and Marketing handoffs, hiring strategy, and organizational structure.
L - Leverage
Reviewing toolstacks, enabling teams, and precision commission modeling/planning.
I - Information
Forecasting models, data hygiene, contract management, and capacity planning.
G - Go To Market
TAM assessment, channel optimization, ICP definition, and Lead-to-Cash cycles.
N - Network
Org-wide KPIs, cross-functional knowledge sharing, and 'job for a day' collaboration.
Customer Success
RevenueReactor
Turn your existing customer base into a revenue engine. We help you reduce churn, increase retention, and maximize expansion revenue.
Adoption & Retention
Proven strategies to drive product adoption and maximize net retention rates.
Expansion Playbooks
Segmented playbooks for identifying and closing upsell and renewal opportunities.
Health Monitoring
Custom dashboards and metrics to track customer health and prevent churn.
CS Ops Scaling
Playbooks for segmenting customers based on lifecycle stage and value.
Lifecycle Strategy
ILAER Framework
A comprehensive approach to the XaaS buyer journey, ensuring value realization at every stage.
Identify
Attract prospects and build a quality XaaS funnel.
Land
Invest in specialized roles to increase volume of deals.
Adopt
Maximize user engagement and satisfaction.
Expand
Optimize coverage to drive growth from existing accounts.
Renew
Align roles and analytics for all renewal types.
"Inevitably there will be stormy seas. Be prepared!"
— Mike Ludden, Founder
